Customer Service Representative
1 week ago
Key responsibilities include:
* Utilizing the inform system for monitoring operational activities.
* Reporting any non-compliance with agreed processes to customers and 3T Account Management.
* Reporting daily operational Key Performance Indicators (KPIs) both internally and externally.
* Escalating and providing detailed information on customer complaints in line with Service Level Agreements (SLAs).
* Handling Proof of Delivery (POD) requests.
* Efficiently managing the claim process.
* Responding promptly and professionally to customer queries.
* Ensuring the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues.
* Monitoring customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Reporting any deviations.
* Generating accurate operational reports on a weekly and monthly basis.
* Reporting any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.
About you:
* Experience in a customer service role within logistics, transport or supply chain (required)
* Motivation: Capable of working independently, taking initiative, and being self-motivated.
* Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
* Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
* Skills: Possesses excellent IT skills to navigate systems and tools effectively.
* Skills: Demonstrates good presentation, communication, and interpersonal skills.
What's in it for you?
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
About Aptean:
At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean's purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean's compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base
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