Customer Experience Training Specialist

6 days ago


Enderby, Leicestershire, United Kingdom Aptean Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team in Enderby, UK. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service quality.

Key Responsibilities
  • Customer Communication: Provide daily communication with customers, establish meaningful relationships, and manage bookings and performance efficiently.
  • Operational Management: Utilize the inform system for monitoring operational activities, report any non-compliance with agreed processes to customers and 3T Account Management, and report daily operational Key Performance Indicators (KPIs) both internally and externally.
  • Escalation and Resolution: Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs), efficiently manage the claim process, and ensure the accuracy of incoming data.
  • Customer Compliance: Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP), and report any fluctuations in volume or profile changes contrary to forecasts.
Requirements
  • Experience in a customer service role within logistics, transport, or supply chain.
  • Aptean offers competitive pay and robust benefit plans, along with the opportunity to grow your career in a fast-paced, flexible, and casual environment.
About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Our purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. We are committed to promoting a company culture where diversity, equity, and inclusion are central.



  • Enderby, Leicestershire, United Kingdom Aptean Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Aptean. As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service.Key Responsibilities:Utilize our internal system for monitoring operational activities and ensuring seamless...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Aptean. As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service.Key Responsibilities:Utilize our internal system for monitoring operational activities and ensuring seamless...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service Advisor to join our team at Aptean. As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service.Key ResponsibilitiesUtilize our proprietary inform system for monitoring operational...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    Job DescriptionJob Title: Customer Training Support AdvisorJob Summary:We are seeking a highly skilled Customer Training Support Advisor to join our team at Aptean. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide...


  • Enderby, Leicestershire, United Kingdom VH Talent Limited Full time

    Sales Support SpecialistAs a Sales Support Specialist, you will serve as the main point of contact for our clients' customers, ensuring that all sales inquiries are addressed promptly and effectively. Your role is crucial in delivering a tailored service that enhances customer satisfaction.Key Responsibilities: Manage incoming communications through calls,...

  • Mobility Specialist

    5 days ago


    Enderby, Leicestershire, United Kingdom Talent Finder Full time

    Job OpportunityJob Title: Mobility TechnicianJob Type: Full-timeLocation: Blaby, LeicesterHours: Monday to Friday, 9am-4pm with a 30-minute unpaid lunchSalary: £17.50 per hour (negotiable based on experience)Job Summary:We are seeking a skilled Mobility Technician to join our team at Talent Finder. As a Mobility Specialist, you will be responsible for...

  • Mobility Specialist

    4 days ago


    Enderby, Leicestershire, United Kingdom Talent Finder Full time

    Job OpportunityJob Title: Mobility TechnicianJob Type: Full-timeLocation: Blaby, LeicesterHours: Monday to Friday, 9am-4pm with a 30-minute unpaid lunchSalary: £17.50 per hour (negotiable based on experience)Job Summary:We are seeking a skilled Mobility Technician to join our team at Talent Finder. As a Mobility Specialist, you will be responsible for...


  • Enderby, Leicestershire, United Kingdom VH Talent Limited Full time £24,835

    Sales Support Specialist VH Talent Limited is proud to collaborate with a leading organization in the design, development, and manufacturing of specialized equipment. We are currently in search of a motivated and customer-focused Sales Support Specialist to become a vital part of our welcoming and energetic team. If you possess a strong background in...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    Job DescriptionJob Title: Customer Training Support AdvisorJob Summary:We are seeking a highly skilled Customer Training Support Advisor to join our team at Aptean. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    Job DescriptionJob Title: Customer Training Support AdvisorJob Summary:We are seeking a highly skilled Customer Training Support Advisor to join our team at Aptean. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    Job DescriptionJob Title: Customer Training Support AdvisorJob Summary:We are seeking a highly skilled and experienced Customer Training Support Advisor to join our team at Aptean. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    Job DescriptionJob Title: Customer Training Support AdvisorJob Summary:We are seeking a highly skilled and experienced Customer Training Support Advisor to join our team at Aptean. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key...


  • Enderby, Leicestershire, United Kingdom Adecco Full time

    Job Description**Role:** Product Support Specialist - Process Valve Expert**Location:** Adecco**Duration:** Permanent**About the Role:**Undertake daily duties to include query management, business process improvement, order fulfillment, and customer support.Assist with order book management to ensure accuracy of monthly targets and on-time delivery.Monitor...


  • Enderby, Leicestershire, United Kingdom Adecco Full time

    Job Description**Role:** Product Support Specialist - Process Valve Expert**Location:** Adecco**Duration:** Permanent**About the Role:**Undertake daily duties to include query management, business process improvement, order fulfillment, and customer support.Assist with order book management to ensure accuracy of monthly targets and on-time delivery.Monitor...


  • Enderby, Leicestershire, United Kingdom British Gas Full time

    Job DescriptionJob Title: Customer Service AdvisorJob Summary:We are seeking a highly skilled and experienced Customer Service Advisor to join our team at British Gas. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our business customers, resolving their queries and complaints in a timely and professional...


  • Enderby, Leicestershire, United Kingdom British Gas Full time

    Job DescriptionJob Title: Customer Service AdvisorJob Summary:We are seeking a highly skilled and experienced Customer Service Advisor to join our team at British Gas. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our business customers, resolving their queries and complaints in a timely and professional...


  • Enderby, Leicestershire, United Kingdom Mercia Group Full time

    Position: Event Operations SpecialistLocation: Hybrid - LeicesterEmployment Type: Full-time, PermanentPerks: Flexible Work Environment, Performance-Based Incentives, Retirement Plan, Life Insurance, Additional Vacation Options, Health Reimbursement Plan, Subsidized Fitness Memberships, Eco-Friendly Transport Scheme, Discount Offers, and Access to Wellness...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at Aptean. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective responses to customer inquiries,...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at Aptean. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide timely and effective responses to customer inquiries,...


  • Enderby, Leicestershire, United Kingdom Aptean Full time

    About the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Aptean. As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service.Key Responsibilities:Provide exceptional customer service through daily communication with customers, establishing...