Customer Experience Training Specialist
6 days ago
We are seeking a highly skilled Customer Service Advisor to join our team in Enderby, UK. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service quality.
Key Responsibilities- Customer Communication: Provide daily communication with customers, establish meaningful relationships, and manage bookings and performance efficiently.
- Operational Management: Utilize the inform system for monitoring operational activities, report any non-compliance with agreed processes to customers and 3T Account Management, and report daily operational Key Performance Indicators (KPIs) both internally and externally.
- Escalation and Resolution: Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs), efficiently manage the claim process, and ensure the accuracy of incoming data.
- Customer Compliance: Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP), and report any fluctuations in volume or profile changes contrary to forecasts.
- Experience in a customer service role within logistics, transport, or supply chain.
- Aptean offers competitive pay and robust benefit plans, along with the opportunity to grow your career in a fast-paced, flexible, and casual environment.
Aptean is a global provider of mission-critical, industry-specific software solutions. Our purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. We are committed to promoting a company culture where diversity, equity, and inclusion are central.
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Customer Experience Specialist
6 days ago
Enderby, Leicestershire, United Kingdom Aptean Full timeAbout the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Aptean. As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service.Key Responsibilities:Utilize our internal system for monitoring operational activities and ensuring seamless...
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Customer Experience Specialist
1 week ago
Enderby, Leicestershire, United Kingdom Aptean Full timeAbout the RoleWe are seeking a highly skilled Customer Service Advisor to join our team at Aptean. As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service.Key Responsibilities:Utilize our internal system for monitoring operational activities and ensuring seamless...
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Customer Experience Coordinator
1 week ago
Enderby, Leicestershire, United Kingdom Aptean Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Advisor to join our team at Aptean. As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service.Key ResponsibilitiesUtilize our proprietary inform system for monitoring operational...
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Customer Support Specialist
1 week ago
Enderby, Leicestershire, United Kingdom Aptean Full timeJob DescriptionJob Title: Customer Training Support AdvisorJob Summary:We are seeking a highly skilled Customer Training Support Advisor to join our team at Aptean. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide...
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1 day ago
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Customer Service Representative
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