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Customer Service Representative

2 months ago

Enderby, Leicestershire, United Kingdom Aptean Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at Aptean. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Communication: Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Operational Management: Monitor and manage customer bookings, performance, and key performance indicators (KPIs), reporting any non-compliance or issues to management.
  • Claim Management: Efficiently manage the claim process, ensuring accuracy and thorough investigation of data quality issues.
  • Compliance: Monitor customer compliance, ensuring that our service aligns with customer Standard Operating Procedures (SOP) and reporting any fluctuations or profile changes to management.
Requirements
  • Experience: A minimum of 2 years' experience in a customer service role within logistics, transport, or supply chain.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Knowledge: Strong understanding of customer service principles, logistics, and supply chain management.
About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Our purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. We are committed to promoting a company culture where diversity, equity, and inclusion are central, and we are proud to be an equal opportunities employer.