Customer Support Professional
1 week ago
Job Title: Customer Training Support Advisor
Job Summary:
We are seeking a highly skilled Customer Training Support Advisor to join our team at Aptean. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Develop and maintain a deep understanding of our products and services to provide accurate and informative support to customers.
- Stay up-to-date with industry trends and developments to ensure our customers receive the best possible support.
- Participate in ongoing training and development to improve skills and knowledge.
Requirements:
- Experience in a customer service role within logistics, transport, or supply chain.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office and other software applications.
About Aptean:
Aptean is a global provider of mission-critical, industry-specific software solutions. Our purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
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