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Customer Support Specialist
2 months ago
Job Title: Customer Training Support Advisor
Job Summary:
We are seeking a highly skilled Customer Training Support Advisor to join our team at Aptean. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Develop and maintain a deep understanding of our products and services to provide accurate and informative support to customers.
- Stay up-to-date with industry trends and developments to provide expert advice and guidance to customers.
- Work closely with the sales team to identify and pursue new business opportunities.
- Contribute to the development of customer-facing materials, such as user guides and training manuals.
- Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements:
- Experience in a customer-facing role, preferably in a logistics, transport, or supply chain environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Proficiency in Microsoft Office and other relevant software applications.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Aptean:
Aptean is a global provider of mission-critical, industry-specific software solutions. Our purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
