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Customer Service Representative

2 months ago

Enderby, Leicestershire, United Kingdom British Gas Full time
Job Description

Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at British Gas. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our business customers, resolving their queries and complaints in a timely and professional manner.

Key Responsibilities:

  • Manage and resolve customer queries and complaints in a timely and professional manner
  • Provide excellent customer service and ensure customer satisfaction
  • Work closely with internal stakeholders to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services
  • Stay up-to-date with industry developments and regulatory requirements
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • Excellent communication and interpersonal skills
  • Proven experience in a customer-facing role
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High level of integrity and professionalism

What We Offer:

  • A competitive salary and annual bonus
  • A comprehensive training program to develop your skills and knowledge
  • A dynamic and supportive work environment
  • The opportunity to work with a leading energy company

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.