Visitor Experience Lead

3 days ago


Aylesbury, Buckinghamshire, United Kingdom Rothschild Foundation Full time
About the Job

Rothschild Foundation is seeking an experienced Visitor Experience Lead to join our team. As a key member of our Visitor Experience department, you will play a vital role in delivering exceptional visitor experiences across our heritage site.

As a Visitor Experience Lead, you will be responsible for developing and implementing strategies to improve visitor satisfaction and engagement. This will include working closely with our Head of Visitor Experience and other department heads to identify areas for improvement and develop plans to address these.

You will also be responsible for leading a team of staff and volunteers, providing coaching and guidance to ensure they have the skills and knowledge needed to deliver exceptional visitor experiences. You will oversee staffing levels, rostering, and training, as well as manage budgets and resources.

We are looking for someone with 3-5 years' operational and line management experience in a fast-paced visitor-facing role, preferably within the heritage/museum sector. You should have excellent people and communication skills, with the ability to build relationships with internal and external stakeholders.

The salary for this role is estimated to be £60,000 - £75,000 per annum, depending on experience. We offer a range of benefits, including a pension scheme, life assurance, and 25 days' annual leave.



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