Customer Experience Leader

2 days ago


Aylesbury, Buckinghamshire, United Kingdom Serco Full time
Job Description

We are seeking an experienced Facility Management Director to lead our team at Stoke Mandeville Stadium.

This is a challenging and rewarding role that requires a strong focus on customer service and safety.

The successful candidate will oversee the day-to-day operations of the facility, including managing the operational team and building positive relationships with onsite partners, customers, hotel guests, and neighbours.

Responsibilities

The successful candidate will be responsible for:

  • Managing the day-to-day operations of the facility
  • Building and maintaining positive relationships with onsite partners, customers, hotel guests, and neighbours
  • Deploying and supervising the operational team
Requirements

The successful candidate will need to:

  • Hold a National Pool Lifeguard certificate (NPLQ) or be willing to obtain one
  • Hold a Pool plant operators' certificate (where appropriate)
  • Hold a first aid at work certificate

The estimated salary for this role is £39,000 - £44,000 per annum, depending on experience.



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