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Customer Service Ambassador

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Park Inn by Radisson Southend-on-Sea Full time

We are seeking a skilled Receptionist to join our dynamic team at Park Inn by Radisson Southend-on-Sea. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring their stay with us is memorable and enjoyable.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Work collaboratively with the front office team to maintain a high level of guest satisfaction.

Requirements:

  • Flexibility and a positive attitude, with a willingness to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Attention to detail and ability to multitask, with a focus on delivering high-quality results.
  • Previous experience in a similar role is beneficial, but not essential.

What We Offer:

  • A competitive salary and benefits package, including special rates for team members and their families.
  • Opportunities for career development and growth, with access to training and development programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Complimentary meal on duty and uniform.
  • Access to our leisure facilities and Employee Assistance Programme.

About Us:

Park Inn by Radisson Southend-on-Sea is a vibrant hotel located in the heart of Southend-on-Sea. We offer comfortable rooms, a colourful restaurant and bar, and versatile meeting spaces. Our team is passionate about delivering exceptional service and creating memorable moments for our guests.