Customer Service Ambassador

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Sage Global Services Limited Full time

We are a dynamic and innovative company with a successful hybrid working style in this digital age. Our company provides outsourced customer services for well-known UK trusted brands.

This is a fantastic opportunity to represent a leading brand and deliver outstanding customer service as a Customer Service Advisor in our Call Centre.

You will be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.

  • As a brand ambassador, you'll be the first point of contact for all customer queries.
  • You will handle a high volume of inbound and outbound customer calls and provide outstanding customer service across telephone, webchat, and email.
  • Key responsibilities include dealing with existing policies queries, changes, renewals, sales queries, payments, and general policy administration.
  • We're looking for someone with good customer service experience, ideally in a call centre, a genuine passion for delivering excellent customer service, and the ability to be versatile in their approach to adapt their style for each customer.
  • Other important skills include strong written and verbal communication skills, a true team player, and strong IT skills.

This role comes with a competitive salary of £24,960 - £27,040 per annum, 31 days annual leave (including bank holidays), and access to a range of benefits including employee assistance, private health insurance, and pension scheme.

You will be based in our modern and airy office in the heart of Southend-on-Sea, with a working from home allowance and opportunities for progression.



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