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Customer Service Ambassador

1 month ago

SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor - German. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Provide outstanding customer service across telephone, social media, webchat, and email
  • Be the first point of contact for all customer queries
  • Act as a brand ambassador for our clients
  • Work collaboratively with the team to achieve customer satisfaction goals

Requirements:

  • Fluent in German language
  • C2 Level of English required
  • Experience working in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].