Customer Service Ambassador

2 days ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

About the Role


As a Customer Service Advisor - Spanish, you will be the first point of contact for all customer queries, providing outstanding service across telephone, social media, webchat, and email.


Your Key Responsibilities



  • Have a 'can do' attitude and be a brand ambassador for your client.
  • Provide exceptional customer service, ensuring that the customer is at the heart of every conversation.
  • Work well within a team and have confident IT skills.
  • Flexibility, professionalism, drive, ambition, and a willingness to learn are essential.
  • Great attention to detail and being highly organised are also key.
  • Fluent in Spanish, with a C2 Level of English required.

About You


We are looking for highly ambitious customer service advisors who are not afraid to go above and beyond.


You will have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.


We strive to inspire our customers during their experience with us.


What We Offer



  • A dynamic and inclusive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

Working Arrangements



  • Full time - 40 hours per week.
  • Between 09:00am - 06:00pm, Monday to Saturday.

About Ventrica


Ventrica is a leading customer service provider, dedicated to delivering exceptional service to our clients.



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