Bar Service Ambassador

3 days ago

SouthendonSea, Southend-on-Sea, United Kingdom VERA Security, Inc. Full time

Grosvenor is the leading Casino operator in the UK, offering a quality gaming and leisure experience in an environment committed to safer gambling.

Our Vision

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service. We offer opportunities to develop your existing skills and learn new ones.

About the Role

You'll be an ambassador of exceptional hospitality to all our customers, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.

  • Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can't wait to return
  • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
  • Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of
  • Be aware of daily / weekly targets and contribute positively towards them
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
  • Replenish stocks so that the customer always has the opportunity to access products at all times
  • Promote the use of Grosvenor Membership cards during each interaction with the guest
  • Promote the Rank Omni Channel/Digital offer through positive customer interaction
Qualifications
  • Experience of working successfully in a hospitality role
  • (Preferred) Previous experience working in a multifaceted role
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.

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