Customer Service Representative

2 weeks ago


Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

The Betsi Cadwaladr University Health Board is seeking a skilled Switchboard Team Lead to provide exceptional service to patients and staff at Wrexham Maelor Hospital.

Main Responsibilities

  • Bleep long-range pagers, giving numeric and verbal information, awaiting response, and putting callers through to departments as requested.
  • Carry out emergency procedures, such as cardiac arrest, fire, major incident, and personal attack, and maintain records according to standing instructions.
  • Replace batteries for internal paging receivers and arrange replacements if necessary.

Requirements

Able to speak Welsh essential for this post; English and/or Welsh speakers are equally welcome to apply.

We are committed to promoting equality and diversity and welcome applicants under the "Disability Confident Employer" scheme.



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