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Food and Beverage Service Associate

2 months ago

Seaham, Durham, United Kingdom Seaham Hall Full time

Role: Food and Beverage Assistant

Location: Seaham Hall, County Durham

Job Summary:

We are seeking a highly motivated and customer-focused Food and Beverage Assistant to join our team at Seaham Hall. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities:

  • Provide attentive service to guests during meals, ensuring their needs are met and exceeded.
  • Assist in the general cleaning of working areas, maintaining a high standard of cleanliness and hygiene.
  • Upsell desserts, starters, drinks, and other menu items to enhance the guest experience.
  • Attend work consistently well-groomed, in uniform, and be willing to attend training to gain an understanding of the menu and offer guidance and recommendations to guests.
  • Work effectively with management, team members, and guests in a professional manner.

Benefits:

  • Monthly and yearly staff incentives, including a share of the monthly service charge.
  • Opportunity to be our Employee of the Quarter and Employee of the Year, winning a two-night stay at another POB Hotel.
  • Inclusion in charity events and fundraising.
  • Access to the gym in the spa.
  • In-house training provided as part of your induction.
  • Exciting opportunity to be part of an award-winning business with many accolades.
  • Reward and recognition scheme, including Hospitality Rewards and B&Q discount card.
  • Be part of our Sustainable Team scheme, prioritizing people and planet.
  • Up to 20% team member discount off gift vouchers and spa experiences.
  • Uniform provided.
  • Free onsite parking.
  • We work with Wagestream on a range of employee benefits.

Requirements:

  • Previous experience in a similar role required – restaurant/bar/reception.
  • Excellent customer service and communication skills.
  • Attention to detail to ensure the 5-star standard of service is delivered consistently.
  • Knowledge of Simphony software is advantageous.
  • Ability to effectively interact with management, team members, and guests in a professional manner.
  • Be a team player as well as an individual worker.
  • Must have transport.

What We Offer:

At Seaham Hall, we offer a range of benefits and opportunities for growth and development. If you're passionate about hospitality and customer service, and have the skills and experience to match, we'd love to hear from you.