Customer Service Team Leader Position
4 weeks ago
Customer Service Team Leader Job Description
Insight Select is seeking a Customer Service Team Leader to support and develop a small team providing administration support for customers. As a Customer Service Team Leader, you will be responsible for managing a team who deliver exceptional customer service and support.
Key Responsibilities:
- Lead and manage a team of customer service representatives
- Develop and implement customer service strategies to improve customer satisfaction
- Collaborate with other departments to ensure seamless customer service delivery
- Monitor and analyze customer feedback to identify areas for improvement
Requirements:
- Proven experience in customer service leadership
- Strong communication and interpersonal skills
- Ability to analyze customer feedback and implement improvements
- Experience working in a fast-paced environment
About Insight Select:
Insight Select is a leading financial services organisation dedicated to providing exceptional customer service. We are committed to delivering high-quality support to our customers and are seeking a Customer Service Team Leader to join our team.
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