Customer Service Team Lead

1 month ago


Beckenham, Greater London, United Kingdom Insight Select Full time
Customer Service Manager Opportunity at Insight Select

We are seeking a seasoned Customer Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for managing a large team that provides administration support for customers.

Key Responsibilities:

* Develop and maintain service levels in the department
* Manage, train, and develop your team and team leaders
* Identify training and development needs for individuals in the department
* Ensure quality levels are met
* Review and improve processes where necessary and update the team accordingly
* Manage complaints
* Ensure calls are monitored and reviewed regularly
* Work to regulatory standards and ensure compliance levels are maintained
* Monthly reporting on the department and its performance

Essential Skills:

* A minimum of two years' experience in a similar role
* Financial services experience would be beneficial
* Proven track record in managing a team and conducting appraisals/employee development
* Strong communicator with great interpersonal skills

What We Offer:

* £43,000 - £47,000 base salary
* Hybrid working arrangement
* Opportunity to gain professional qualifications
* Excellent pension and bonus schemes

If you are a motivated and experienced Customer Service Manager looking for a new challenge, please submit your application.

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