Customer Service Team Lead

3 weeks ago


Beckenham, Greater London, United Kingdom Insight Select Full time
Customer Service Manager Opportunity at Insight Select

We are seeking a seasoned Customer Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for managing a large team that provides administration support for customers.

Key Responsibilities:

* Develop and maintain service levels in the department
* Manage, train, and develop your team and team leaders
* Identify training and development needs for individuals in the department
* Ensure quality levels are met
* Review and improve processes where necessary and update the team accordingly
* Manage complaints
* Ensure calls are monitored and reviewed regularly
* Work to regulatory standards and ensure compliance levels are maintained
* Monthly reporting on the department and its performance

Essential Skills:

* A minimum of two years' experience in a similar role
* Financial services experience would be beneficial
* Proven track record in managing a team and conducting appraisals/employee development
* Strong communicator with great interpersonal skills

What We Offer:

* £43,000 - £47,000 base salary
* Hybrid working arrangement
* Opportunity to gain professional qualifications
* Excellent pension and bonus schemes

If you are a motivated and experienced Customer Service Manager looking for a new challenge, please submit your application.

  • Beckenham, Greater London, United Kingdom Customer Labs Full time

    Adecco is delighted to be recruiting on behalf of our client, a well-established local employer and a leader in their industry. We are currently seeking an experienced customer service candidate who possesses a passion for engaging with customers and consistently exceeding expectations to deliver an outstanding customer experience.Key responsibilities...


  • Beckenham, Greater London, United Kingdom Customer Labs Full time

    Customer Service RepresentativeAdecco is delighted to be recruiting on behalf of our client, a well-established local employer and a leader in their industry. We are currently seeking an experienced customer service candidate who possesses a passion for engaging with customers and consistently exceeding expectations to deliver an outstanding customer...


  • Beckenham, Greater London, United Kingdom Customer Labs Full time

    Customer Service RepresentativeAdecco is delighted to be recruiting on behalf of our client, a well-established local employer and a leader in their industry. We are currently seeking an experienced customer service candidate who possesses a passion for engaging with customers and consistently exceeding expectations to deliver an outstanding customer...


  • Beckenham, Greater London, United Kingdom Customer Labs Full time

    Customer Service RepresentativeAdecco is delighted to be recruiting on behalf of our client, a well-established local employer and a leader in their industry. We are currently seeking an experienced customer service candidate who possesses a passion for engaging with customers and consistently exceeding expectations to deliver an outstanding customer...


  • Beckenham, Greater London, United Kingdom Customer Labs Full time

    Customer Service RepresentativeAdecco is delighted to be recruiting on behalf of our client, a well-established local employer and a leader in their industry. We are currently seeking an experienced customer service candidate who possesses a passion for engaging with customers and consistently exceeding expectations to deliver an outstanding customer...


  • Beckenham, Greater London, United Kingdom Customer Labs Full time

    Customer Service RepresentativeAdecco is delighted to be recruiting on behalf of our client, a well-established local employer and a leader in their industry. We are currently seeking an experienced customer service candidate who possesses a passion for engaging with customers and consistently exceeding expectations to deliver an outstanding customer...


  • Beckenham, Greater London, United Kingdom Julie Rose Recruitment Full time

    We are seeking a Customer Service Team Lead to join our client, a leading financial services company in Bromley.As a key member of the customer services team, you will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support.The ideal candidate will have...


  • Beckenham, Greater London, United Kingdom Insight Select Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Insight Select. As a Customer Service Team Lead, you will be responsible for leading a small team of customer service representatives and ensuring that they provide exceptional service to our clients.Key...


  • Beckenham, Greater London, United Kingdom Michael Page (UK) Full time

    About Our ClientMichael Page (UK) is seeking an experienced Customer Service Team Lead to join their busy team in Bromley.Key ResponsibilitiesRecruit, manage, train and develop a customer services administration team of 6-20 administrators and team leaders.Regularly assess the performance and behavioural competencies of team members, identifying training...


  • Beckenham, Greater London, United Kingdom Insight Select Full time

    Customer Service Team LeaderInsight Select is seeking a Customer Service Team Leader to support and develop a small team who provide administration support for customers. As a Customer Service Team Leader, you will be responsible for ensuring excellent customer service and experience.Key Responsibilities:Lead and manage a small team of customer service...


  • Beckenham, Greater London, United Kingdom Insight Select Full time

    Customer Service Team LeaderInsight Select is seeking a Customer Service Team Leader to support and develop a small team who provide administration support for customers. As a Customer Service Team Leader, you will be responsible for ensuring excellent customer service and experience.Key Responsibilities:Lead and manage a small team of customer service...


  • Beckenham, Greater London, United Kingdom Insight Select Full time

    Job DescriptionInsight Select is seeking a Customer Service Team Leader to support and develop a small team providing administration support for customers.Main Responsibilities:Support and develop a small team of customer service administrators.Provide guidance and training to ensure excellent customer service standards.Collaborate with the management team...


  • Beckenham, Greater London, United Kingdom Julie Rose Recruitment Full time

    Customer Service Team Leader OpportunityWe are seeking a highly skilled and experienced Customer Service Team Leader to join our client, a leading financial services company in Bromley.As a Customer Service Team Leader, you will be responsible for coaching and developing a mid-sized team to provide exceptional customer service support from initial contact...


  • Beckenham, Greater London, United Kingdom Julie Rose Recruitment Full time

    Customer Service Team Leader OpportunityWe are seeking a highly skilled and experienced Customer Service Team Leader to join our client, a leading financial services company in Bromley.As a Customer Service Team Leader, you will be responsible for coaching and developing a mid-sized team to provide exceptional customer service support from initial contact...


  • Beckenham, Greater London, United Kingdom Insight Select Full time

    Customer Service Team LeaderInsight Select is seeking a highly motivated and experienced Customer Service Team Leader to join their team on a full-time permanent basis. In this role, you will be responsible for leading a small team who provide administration support for customers.Key Responsibilities:Develop and implement strategies to ensure excellent...


  • Beckenham, Greater London, United Kingdom Floss Recruitment Agency Full time

    At Floss Recruitment Agency, we are seeking a highly skilled Customer Service Team Lead to manage our customer services environment. This role is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms.Key Responsibilities & Duties:Manage and contribute to projects and changes...


  • Beckenham, Greater London, United Kingdom Julie Rose Recruitment Full time

    Customer Service Team Leader OpportunityJulie Rose Recruitment is seeking a highly skilled Customer Service Team Leader to join our client, a reputable financial services company in Bromley.As a key member of the customer service team, you will be responsible for coaching and developing a mid-sized team to deliver exceptional customer service support from...


  • Beckenham, Greater London, United Kingdom Julie Rose Recruitment Full time

    Customer Service Team Leader OpportunityJulie Rose Recruitment is seeking a highly skilled Customer Service Team Leader to join our client, a well-established financial services company in Bromley.As a key member of the customer services team, you will be responsible for coaching and developing a mid-sized team to provide exceptional customer service support...


  • Beckenham, Greater London, United Kingdom Julie Rose Recruitment Full time

    Customer Service Team Leader OpportunityJulie Rose Recruitment is seeking a highly skilled Customer Service Team Leader to join our client, a well-established financial services company in Bromley.As a key member of the customer services team, you will be responsible for coaching and developing a mid-sized team to provide exceptional customer service support...


  • Beckenham, Greater London, United Kingdom Foresters Financial Full time

    Job SummaryThe Team Leader will assist in managing administrative support services for Forester Life customers and field force. This role will support the Customer Services Manager in developing a team of Administrators and contribute to changes affecting the customer services environment.Key ResponsibilitiesManage day-to-day duties in accordance with agreed...