Customer Service Manager

4 weeks ago


Beckenham, Greater London, United Kingdom Office Angels Full time

Customer Service Manager

We are seeking a dynamic individual to lead and manage our customer services administration team. This is a permanent full-time role with a salary range of £43k to £47k.

Key Responsibilities:

  • Lead and develop a customer services administration team of 6-20 administrators and team leaders.
  • Assess team performance and identify training needs, creating development plans.
  • Implement and maintain service level standards.
  • Develop and maintain quality controls.
  • Manage complaints and escalated calls.
  • Provide monthly reports to senior management.
  • Monitor and manage the Customer Service Risk Register.

Requirements:

  • Previous experience in customer service management or a related field.
  • Strong leadership and team management skills.
  • Knowledge of service level standards and quality controls.
  • Experience in handling complaints and escalated calls.
  • Proficient in providing reports and statistical analysis.
  • Familiarity with risk management and mitigation measures.

About the Role:

This is an exciting opportunity to join our team and make a positive impact on our customers and their financial goals.



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