Customer Service Manager
4 weeks ago
Customer Service Manager
We are seeking a dynamic individual to lead and manage our customer services administration team. This is a permanent full-time role with a salary range of £43k to £47k.
Key Responsibilities:
- Lead and develop a customer services administration team of 6-20 administrators and team leaders.
- Assess team performance and identify training needs, creating development plans.
- Implement and maintain service level standards.
- Develop and maintain quality controls.
- Manage complaints and escalated calls.
- Provide monthly reports to senior management.
- Monitor and manage the Customer Service Risk Register.
Requirements:
- Previous experience in customer service management or a related field.
- Strong leadership and team management skills.
- Knowledge of service level standards and quality controls.
- Experience in handling complaints and escalated calls.
- Proficient in providing reports and statistical analysis.
- Familiarity with risk management and mitigation measures.
About the Role:
This is an exciting opportunity to join our team and make a positive impact on our customers and their financial goals.
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