Customer Service Team Leader
4 weeks ago
Customer Service Team Leader / Full time / Permanent / £28,000 - £30,000
Insight Select is seeking a Customer Service Team Leader to join their team on a full-time permanent basis. In this role, you will be responsible for supporting and developing a small team who provide administration support for customers.
- Ensure agreed service levels are met
- Make sure teams are maintaining quality in their work and provide feedback
- Maintain team training and ensure this is updated regularly
- Create training development plans
- Respond and action customer complaints
- Ensure procedures are followed and remain compliant
- Complete all required administrative tasks
Essential Skills:
- A minimum of two years' experience as a team leader ideally within financial services
- Previous experience in planning and monitoring team performance
- Be motivated and driven with the ability to coach a team
- Strong communicator with great interpersonal skills
- Very organised and able to work to deadlines
Package:
£28,000 - £30,000
Hybrid working
Opportunity to gain professional qualifications
Excellent pension and bonus schemes
-
Customer Service Representative
4 weeks ago
Beckenham, Greater London, United Kingdom Customer Labs Full timeAdecco is delighted to be recruiting on behalf of our client, a well-established local employer and a leader in their industry. We are currently seeking an experienced customer service candidate who possesses a passion for engaging with customers and consistently exceeding expectations to deliver an outstanding customer experience.Key responsibilities...
-
Customer Service Team Leader
4 weeks ago
Beckenham, Greater London, United Kingdom Page Personnel Full timeThe Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms.Client DetailsOur client is a well-established business seeking an experienced Customer Services Team Leader to support the Customer Services Manager...
-
Customer Service Team Leader
4 weeks ago
Beckenham, Greater London, United Kingdom Insight Select Full timeCustomer Service Team LeaderInsight Select is seeking a Customer Service Team Leader to support and develop a small team who provide administration support for customers. As a Customer Service Team Leader, you will be responsible for ensuring agreed service levels are met, maintaining quality in team work, and providing feedback. You should be confident in...
-
Customer Service Team Leader
3 weeks ago
Beckenham, Greater London, United Kingdom Office Angels Full timeWe are seeking a skilled Customer Service Team Leader to join our client's dynamic finance team at Office Angels. The ideal candidate will have a passion for leading, coaching, and providing exceptional customer service.The successful candidate will be responsible for managing the day-to-day operations of the customer service team, implementing quality...
-
Customer Service Team Leader
4 weeks ago
Beckenham, Greater London, United Kingdom Office Angels Full timeWe are seeking a skilled Customer Service Team Leader to join our client's dynamic finance team. The ideal candidate will have a passion for leading, coaching, and providing exceptional customer service.Key Responsibilities:Manage the day-to-day operations of the customer service team in accordance with agreed service levels.Implement and maintain quality...
-
Customer Services Team Leader
3 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeJob SummaryThe Team Leader is responsible for assisting in managing a high level of administrative support services for Forester Life customers and field force, from initial contact through to the end of the contract terms.Key ResponsibilitiesManage the day-to-day duties in accordance with agreed service levelReview, monitor, and maintain quality controls of...
-
Customer Service Team Leader Position
4 weeks ago
Beckenham, Greater London, United Kingdom Insight Select Full timeCustomer Service Team Leader Job DescriptionInsight Select is seeking a Customer Service Team Leader to support and develop a small team providing administration support for customers. As a Customer Service Team Leader, you will be responsible for managing a team who deliver exceptional customer service and support.Key Responsibilities:Lead and manage a team...
-
Customer Service Team Leader
4 weeks ago
Beckenham, Greater London, United Kingdom Insight Select Full timeAbout the Role:We are seeking a Customer Service Team Leader to support and develop a small team who provide administration support for customers.Key Responsibilities:Support and develop a small team to deliver exceptional customer service.Collaborate with the team to identify and implement process improvements.Ensure compliance with company policies and...
-
Customer Services Team Lead
4 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeRole SummaryThe Team Leader will assist in managing administrative support services for Forester Life customers and field force, from initial contact through to the end of the contract terms. The role holder will support the Customer Services Manager in developing the team of 6-12 Administrators.Key ResponsibilitiesManage day-to-day duties in accordance with...
-
Customer Services Team Lead
4 weeks ago
Beckenham, Greater London, United Kingdom Foresters Financial Full timeJob SummaryThe Team Leader will assist in managing administrative support services for Forester Life customers and field force. This role will support the Customer Services Manager in developing a team of Administrators and contribute to changes affecting the customer services environment.Key ResponsibilitiesManage day-to-day duties in accordance with agreed...
-
Customer Service Team Lead
4 weeks ago
Beckenham, Greater London, United Kingdom Insight Select Full timeJob DescriptionInsight Select is seeking a Customer Service Team Leader to support and develop a small team providing administration support for customers.Main Responsibilities:Support and develop a small team of customer service administrators.Provide guidance and training to ensure excellent customer service standards.Collaborate with the management team...
-
Customer Service Team Lead
4 weeks ago
Beckenham, Greater London, United Kingdom Michael Page (UK) Full timeAbout Our ClientMichael Page (UK) is seeking an experienced Customer Service Team Lead to join their busy team in Bromley.Key ResponsibilitiesRecruit, manage, train and develop a customer services administration team of 6-20 administrators and team leaders.Regularly assess the performance and behavioural competencies of team members, identifying training...
-
Aftersales Customer Service Team Lead
1 week ago
Beckenham, Greater London, United Kingdom Office Angels Full timeAbout the RoleOffice Angels is seeking an experienced Aftersales Customer Service Team Leader to join their dynamic finance team. This is a fantastic opportunity for a skilled professional to lead a team and provide exceptional customer service.Key ResponsibilitiesManage day-to-day operations of the customer service team, ensuring adherence to agreed service...
-
Customer Service Team Lead
4 weeks ago
Beckenham, Greater London, United Kingdom Insight Select Full timeCustomer Service Manager Opportunity at Insight SelectWe are seeking a seasoned Customer Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for managing a large team that provides administration support for customers.Key Responsibilities:* Develop and maintain...
-
Customer Service Team Lead
3 weeks ago
Beckenham, Greater London, United Kingdom Floss Recruitment Agency Full timeAt Floss Recruitment Agency, we are seeking a highly skilled Customer Service Team Lead to manage our customer services environment. This role is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms.Key Responsibilities & Duties:Manage and contribute to projects and changes...
-
Play Team Leader
3 weeks ago
Beckenham, Greater London, United Kingdom Mytime Active Full timeAbout the Role:We are seeking a highly skilled and experienced Play Team Leader to join our team at Mytime Active. As a Play Team Leader, you will be responsible for leading our play team and ensuring the delivery of high-quality childcare services to our customers.Key Responsibilities:Lead the play team and ensure the delivery of high-quality childcare...
-
Pizza Team Leader
4 weeks ago
Beckenham, Greater London, United Kingdom PizzaExpress (Restaurants) Limited Full timeWe're looking for a skilled and motivated individual to join our management team as a Pizza Team Leader. As a key member of our team, you'll be responsible for guiding your team to achieve goals and deliver exceptional customer service.Key Responsibilities:Perform opening and closing daily management dutiesHelp to guide and motivate the teamMaintain and...
-
Customer Service Manager
3 weeks ago
Beckenham, Greater London, United Kingdom Office Angels Full timeCustomer Service ManagerWe are seeking a dynamic individual to lead and manage our customer services administration team. This is a permanent full-time role with a salary range of £43k to £47k.Key Responsibilities:Lead and develop a customer services administration team of 6-20 administrators and team leaders.Assess team performance and identify training...
-
Compliance Audit Team Leader
3 weeks ago
Beckenham, Greater London, United Kingdom SimX Ltd Full timeAbout Us:SimX Ltd is a leading Fintech company that provides innovative payment solutions. We are seeking a highly skilled Compliance Audit Team Leader to join our team and support our Compliance Department in addressing compliance checks and queries.Compliance Audit Team Leader – The Role:The Compliance Audit Team Leader will be responsible for supporting...
-
Play Team Leader
4 weeks ago
Beckenham, Greater London, United Kingdom Mytime Active Full timeAbout the Role:We are seeking a highly skilled and dedicated Play Team Leader to join our team at Mytime Active. As a Play Team Leader, you will be responsible for leading our play team and ensuring the delivery of high-quality childcare services to our customers.Main Responsibilities:To be the Designated Safeguarding Officer and ensure suitable child...