Duty Manager Lead

4 weeks ago


Sheffield, Sheffield, United Kingdom SSP Group Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our dynamic team at SSP Group. As a Duty Manager, you will be responsible for leading by example in a fast-paced environment, driving excellence in customer service and fostering a positive and inclusive team culture.

Key Responsibilities
  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
  • Coordinate team efforts, overseeing the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
What We Offer
  • Competitive pay rates and a range of benefits, including 75% discount on meals while on shift, employee discounts, and flexible scheduling.
  • Access to award-winning training, apprenticeships, and development programs to enhance your skills and advance your career.
  • A comprehensive package of health and wellbeing support, including Retail Trust, flexible working, and comprehensive family-friendly leave.
  • A culture that values diversity and inclusion, with a range of networks to support you, including LGBTQ+, Women's Network, Neurodiversity and Disability, and many more.
  • A range of activities and recognition programs, including Barista Competition, Millie's Cookies Ice off Challenge, and Superstars Recognition.
Requirements
  • At least 1 year experience working as a supervisor in hospitality or retail role.
  • Excellent communication and leadership skills, with the ability to build strong relationships and make thoughtful decisions.
  • A passion for delivering exceptional customer service and a commitment to fostering a positive and inclusive team culture.

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