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Duty Manager Lead
1 month ago
We are seeking a highly motivated and experienced Duty Manager to join our dynamic team at SSP Group. As a Duty Manager, you will be responsible for leading by example in a fast-paced environment, driving excellence in customer service, and fostering a positive and inclusive team culture.
Key Responsibilities- Lead and manage a team of hospitality professionals to deliver exceptional customer service and achieve operational excellence.
- Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency.
- Collaborate with colleagues to ensure seamless communication and coordination across the team.
- Monitor and analyze unit performance, identifying areas for improvement and implementing changes to drive growth and profitability.
- Recruit, train, and develop a high-performing team, promoting a culture of inclusivity, diversity, and respect.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
- A comprehensive training program to enhance your skills and knowledge.
- At least 1 year of experience in a supervisory or management role in hospitality or retail.
- Excellent communication, leadership, and problem-solving skills.
- A passion for delivering exceptional customer service and driving business results.
- Able to work effectively in a fast-paced environment and adapt to changing circumstances.
SSP Group is a leading international food and beverage company, operating in over 30 countries. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development. Our team is passionate about delivering exceptional customer service and driving business results, and we are committed to creating a positive and inclusive culture.