Current jobs related to Customer Complaints Manager - London, Greater London - St. James's Place

  • Customer Complaints Manager

    2 weeks ago

    London, Greater London, United Kingdom Study Tech Full time

    About Study Tech:We are a Social Enterprise working with disabled people, providing specialist computer equipment, 1-1 training and have an in-house technical support team.We are Disability Confident Employer.About the Role:We are seeking a dedicated and experienced Customer Complaints Manager to focus on dealing with and resolving customer complaints and...

  • Customer Care and Complaints Manager

    4 weeks ago

    London, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time

    Job Title: Customer Care and Complaints ManagerJob Summary:We are seeking a highly skilled Customer Care and Complaints Manager to join our team at Deverell Smith Recruitment Ltd. As an Aftercare Manager, you will be responsible for managing post-handover support for homeowners, focusing on identifying and resolving defects in newly constructed homes.Key...

  • Customer Service Complaints Team Manager

    4 weeks ago

    London, Greater London, United Kingdom Chip UK Full time

    Job Title: Customer Service Complaints Team ManagerAt Chip UK, we're looking for a seasoned Customer Service Complaints Team Manager to join our team. As a key member of our customer service team, you will be responsible for leading a team of Complaints Specialists and ensuring that our customers receive the highest level of service.Key Responsibilities:Lead...

  • Customer Service Lead

    4 weeks ago

    London, Greater London, United Kingdom Chip Full time

    Job Title: Customer Service Lead - Complaints ManagementAs a Customer Service Lead - Complaints Management, you will be responsible for delivering exceptional customer service and managing a team of Complaints Specialists. You will ensure that all customer complaints are resolved efficiently and effectively, while maintaining a high level of customer...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...

  • Customer Experience and Complaints Manager

    4 weeks ago

    London, Greater London, United Kingdom Meliá Hotels International Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience and Complaints Manager to join our team at ME London Hotel. As a key member of our Guest Experience team, you will be responsible for ensuring that our guests receive an exceptional level of service and that any complaints are handled efficiently and effectively.Key...

  • Customer Experience and Complaints Manager

    4 weeks ago

    London, Greater London, United Kingdom Meliá Hotels International Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience and Complaints Manager to join our team at ME London Hotel. As a key member of our Guest Experience team, you will be responsible for ensuring that our guests receive an exceptional level of service and that any complaints are handled efficiently and effectively.Key...

  • Customer Experience and Complaints Manager

    4 weeks ago

    London, Greater London, United Kingdom Meliá Hotels International Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience and Complaints Manager to join our team at ME London Hotel. As a key member of our Guest Experience team, you will be responsible for providing exceptional customer service and resolving guest complaints in a timely and professional manner.Key ResponsibilitiesProvide effective,...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Experience and Complaints Manager

    4 weeks ago

    London, Greater London, United Kingdom International House London Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Exams Centre team as a Customer Experience and Complaints Manager. In this role, you will be responsible for providing exceptional customer service to candidates, processing payments, and assisting with exam logistics.Key ResponsibilitiesProvide excellent customer...

  • Customer Experience and Complaints Manager

    4 weeks ago

    London, Greater London, United Kingdom International House London Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our Exams Centre team as a Customer Experience and Complaints Manager. In this role, you will be responsible for providing exceptional customer service to candidates, processing payments, and assisting with exam logistics.Key ResponsibilitiesProvide excellent customer...

  • Complaints and Information Manager

    4 weeks ago

    London, Greater London, United Kingdom Tate Full time

    Job Title: Complaints and Information ManagerTate is seeking a skilled Complaints and Information Manager to join our team. As a key member of our organization, you will play a vital role in providing a high-quality complaints and information handling service to our customers, colleagues, and stakeholders.Key Responsibilities:Coordinating and Investigating...

  • Complaints and Information Manager

    4 weeks ago

    London, Greater London, United Kingdom Tate Full time

    Job Title: Complaints and Information ManagerTate is seeking a skilled Complaints and Information Manager to join our team. As a key member of our organization, you will play a vital role in providing a high-quality complaints and information handling service to our customers, colleagues, and stakeholders.Key Responsibilities:Coordinating and Investigating...

  • Customer Service Complaints Team Lead

    3 weeks ago

    London, Greater London, United Kingdom Chip Full time

    Job DescriptionJob Title: Customer Service Complaints Team ManagerJob Summary: We are seeking a highly skilled and experienced Customer Service Complaints Team Manager to join our team at Chip. As a Customer Service Complaints Team Manager, you will be responsible for leading a team of Complaints Specialists and delivering exceptional customer service to our...

  • Customer Service Complaints Team Lead

    3 weeks ago

    London, Greater London, United Kingdom Chip Full time

    Job DescriptionJob Title: Customer Service Complaints Team ManagerJob Summary: We are seeking a highly skilled and experienced Customer Service Complaints Team Manager to join our team at Chip. As a Customer Service Complaints Team Manager, you will be responsible for leading a team of Complaints Specialists and delivering high-quality customer service.Key...

  • Customer Service Complaints Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Chip Full time

    Job Title: Customer Service Complaints Team ManagerAs a Customer Service Complaints Team Manager at Chip, you will be responsible for leading a team of Complaints Specialists in delivering exceptional customer service and resolving complaints efficiently. You will report directly to the Head of Customer Service and be accountable for achieving CS complaints...

  • Customer Service Complaints Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Chip Full time

    Job Title: Customer Service Complaints Team ManagerAs a Customer Service Complaints Team Manager at Chip, you will be responsible for leading a team of Complaints Specialists in delivering exceptional customer service and resolving complaints efficiently. You will report directly to the Head of Customer Service and be accountable for achieving CS complaints...

  • Customer Service Complaints Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Chip Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Complaints Team Manager to join our team at Chip. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage and lead a team of Complaints...

Customer Complaints Manager

2 months ago

London, Greater London, United Kingdom St. James's Place Full time
Job Description

Job Title: Complaints Adviser

Job Summary:

We are seeking a highly skilled and experienced Complaints Adviser to join our team at St. James's Place. As a Complaints Adviser, you will be responsible for investigating complaints thoroughly, considering all evidence and collaborating with internal and external stakeholders for expertise, in investigating and resolving the complaint.

Key Responsibilities:

  • Investigation and Resolution: Investigate complaints thoroughly, considering all evidence and collaborating with internal and external stakeholders for expertise, in investigating and resolving the complaint.
  • Root Cause Analysis: Identify root causes of complaints and negotiate resolutions where necessary.
  • Regulatory Compliance: Ensure compliance with regulatory complaint handling rules and uphold the principle of treating all clients fairly.
  • Communication: Producing clear and well-written decision letters, explaining the conclusions reached, communicating confidently, sensitively and in an informed manner.
  • Record Keeping: Maintain accurate records of complaints using our database 'Respond', ensuring timely updates and detailed reports.

Requirements:

  • Experience: Proven experience in regulated complaint handling within the financial services industry.
  • Communication Skills: Excellent communication skills, both verbal and written, with the ability to detail reasoning and actions clearly.
  • Technical Knowledge: Technical understanding of financial products, including; life, pensions, investments, trusts, and tax.
  • Certification: CII Level 4 Diploma in Financial Planning or willingness to work towards it.

Flexible Working:

We understand that employees work best in different ways, at different times and in different environments. We value all of our employees and appreciate that everyone is unique, and at one of many stages within their career. Recognising this, we have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle where it can be accommodated.

Equal Opportunities:

We are committed to equal opportunities and welcome applications from all qualified candidates. Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Why Work for Us:

We offer a range of benefits, including an attractive salary, eligibility to participate in the discretionary annual bonus opportunities, and an excellent benefits package including:

  • Pension: Non-Contributory Pension – 10% (increasing with length of service) with further pension matching
  • Protection Benefits: Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness.
  • Terms and Conditions: Best in class terms and conditions including 6 months paid parental leave.
  • Private Medical and Dental Insurance:
  • Holiday Entitlement: 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
  • Discretionary Bonus Scheme: Discretionary bonus scheme dependent on company and personal performance, varied by level