Complaints and Information Manager
3 weeks ago
Tate is seeking a skilled Complaints and Information Manager to join our team. As a key member of our organization, you will play a vital role in providing a high-quality complaints and information handling service to our customers, colleagues, and stakeholders.
Key Responsibilities:- Coordinating and Investigating Complaints: You will be responsible for coordinating and investigating complaints, Members' Enquiries, Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints Ombudsmen enquiries, and other complex enquiries to ensure timely responses and support a customer-focused approach.
- Research and Analysis: You will assist with researching and analysing performance to help embed a culture of learning from complaints and other enquiries.
- Customer Support: You will develop good working relationships with complainants and provide them with clear support and advice as needed.
- Team Management: You will work flexibly and manage other members of the team and other service areas to ensure provision of a seamless service.
- Complaints Handling: You will provide a comprehensive complaints, Members' Enquiries, and information requests handling and monitoring service for Tate, ensuring that all complaints, enquiries, and requests are accurately logged, appropriately assigned, tracked, monitored, analysed, and reported.
- FOI and SARs: You will log requests under the Freedom of Information Act, Environmental Information Regulations, and Data Protection Act and UK GDPR, and co-ordinate the collation of information required, ensuring that responses are completed within target time and seeking legal advice where needed.
- Petitions: You will co-ordinate responses to petitions ensuring these are actioned, monitored, and reported according to agreed procedures.
- Complaint Resolution: You will investigate, recommend action, and respond to complaints, communicating respectfully and empathetically, and ensuring the highest possible standard of service is provided to complainants.
- Procedure Development: You will support the Complaints and Information Officers in overseeing the effective development and implementation of complaints procedures across Tate, and in liaising with the Housing Ombudsman Service and Local Government and Social Care Ombudsman.
- Customer Expectations: You will manage customer expectations to ensure that mutual understanding is gained and repeat contacts are minimised.
- Policy and Procedure: You will manage customer expectations in relation to policy and procedural matters in a non-confrontational and customer-focused manner, offering alternatives wherever possible with the aim of bringing complaints to a speedy conclusion.
- Colleague Support: You will support and advise colleagues to help ensure difficult and persistent complainants are dealt with effectively to ensure the impact on front-line service delivery is minimised.
- External Liaison: You will liaise with external support agencies and service providers including the London Borough of Barnet to ensure the successful resolution of complaints.
-
Complaints and Information Manager
2 weeks ago
London, Greater London, United Kingdom https:www.energyjobline.comsitemap Full timeJob Title: Complaints and Information ManagerThe Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.Key Responsibilities:Coordinating, and where necessary...
-
Complaints and Information Manager
3 weeks ago
London, Greater London, United Kingdom Tate Full timeJob Title: Complaints and Information ManagerTate is seeking a skilled Complaints and Information Manager to join our team. As a key member of our organization, you will play a vital role in providing a high-quality complaints and information handling service to our customers, colleagues, and stakeholders.Key Responsibilities:Coordinating and Investigating...
-
Complaints and Information Manager
3 weeks ago
London, Greater London, United Kingdom Tate Full timeJob Title: Complaints and Information ManagerTate is seeking a skilled Complaints and Information Manager to join our team. As a key member of our organization, you will play a vital role in providing a high-quality complaints and information handling service to our customers, colleagues, and stakeholders.Key Responsibilities:Coordinating and Investigating...
-
Complaints and Information Service Manager
2 weeks ago
London, Greater London, United Kingdom Tate Full timeJob DescriptionThe Complaints and Information Service Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.The role will include:Coordinating, and where necessary investigating, complaints,...
-
Data and Research Officer
2 weeks ago
London, Greater London, United Kingdom Voxconsultants Full timeJob SummaryVoxconsultants is seeking a highly skilled Data and Research Officer to join our team. As a key member of our complaints and information management team, you will be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for...
-
Data and Research Officer
2 weeks ago
London, Greater London, United Kingdom Vox Network Consultants Full timeJob SummaryThe Triage and Research Officer is responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing. Officers receive, record, and triage the request to determine their complexity, to review any history, identify any legal...
-
Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
1 month ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
1 month ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
4 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
4 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
3 weeks ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling Statutory, Corporate, and Ombudsman complaints across both boroughs.Key Responsibilities:Manage a caseload of complex complaints from residents and service...
-
Complaints Officer
1 month ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
1 month ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
1 month ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Complaints Officer
1 month ago
London, Greater London, United Kingdom Richmond and Wandsworth Council Full timeComplaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our Complaints Team at Richmond and Wandsworth Council. The successful candidate will be responsible for handling complex complaints from residents and service users in both boroughs, supporting directorates with good complaint handling, and contributing to positive...
-
Insurance Complaints Manager
3 weeks ago
London, Greater London, United Kingdom Sky Full timeJob Title: Insurance Complaints ManagerWe are seeking an experienced Insurance Complaints Manager to join our team at Sky. As a key member of our customer service team, you will be responsible for managing and resolving customer complaints related to insurance products.Key Responsibilities:Manage and resolve customer complaints related to insurance products,...
-
Insurance Complaints Manager
3 weeks ago
London, Greater London, United Kingdom Sky Full timeJob Title: Insurance Complaints ManagerWe are seeking an experienced Insurance Complaints Manager to join our team at Sky. As a key member of our customer service team, you will be responsible for managing and resolving customer complaints related to insurance products.Key Responsibilities:Manage and resolve customer complaints related to insurance products,...
