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Customer Experience and Complaints Manager
4 weeks ago
We are seeking a highly organized and detail-oriented individual to join our Exams Centre team as a Customer Experience and Complaints Manager. In this role, you will be responsible for providing exceptional customer service to candidates, processing payments, and assisting with exam logistics.
Key Responsibilities- Provide excellent customer service to candidates via phone, email, and face-to-face interactions
- Process payments and manage exam registration systems
- Assist with candidate complaints and resolve issues in a timely and professional manner
- Support the Exams Experience Supervisor and wider exams department to ensure the smooth running of the Exams Centre
- Process and verify ID documents, as well as check and log live test materials
- Excellent organizational and time management skills
- Experience in following stringent systems and processes
- Excellent interpersonal and communication skills
- Ability to work unsupervised and demonstrate awareness of when to refer complex matters to senior staff
- Demonstrable ability to use different IT packages confidently and competently
- 30 days annual leave (plus 8 bank holidays, pro-rata for part-time employees)
- Occasional Hybrid working
- Access to Togetherall
- Corporate discounted cash health plan, with additional Perkbox benefits
- Training and growth opportunities
International House London is an established and well-known language school, with over sixty years of experience in providing language courses and teacher training programmes. We are committed to providing exceptional customer service and creating a supportive and inclusive work environment.
