Digital IT Service Delivery Manager

21 hours ago


Greater Manchester, United Kingdom Department of Work & Pensions - Digital Full time
About Us: The Department of Work & Pensions - Digital is a leading government department that helps people into work and makes payments worth over £195bn a year to support and empower millions. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

Salary: Up to £77,740 per annum. A generous civil service pension with employer contributions worth 28% is also included. In addition, you'll get a competitive pay package that includes hybrid working options, flexible hours, and great work-life balance.

About the Role: We're seeking an experienced IT Service Management professional to lead live support across all our products and services. As an IT Service Manager, you'll define and drive the ITSM strategy for data platforms in DWP, overseeing the well-being of all live services, including performance, patching, FinOps, and resilience. You'll work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services. With a strong focus on operational stability, robustness, resilience, availability, and quality, you'll be a role model exemplifying best practices in IT service management.

Key Responsibilities:
  • Lead high-performing teams in a modern digital IT support environment.
  • Develop and continually improve the service management policies, standards, and guidance used in delivery of the services.
  • Experience of delivering to agreed service measures/KPIs or project delivery targets in a cost-effective and timely manner.

Benefits: In addition to a competitive salary, we offer flexible working, discounts, interest-free loans, and professional development opportunities. Our benefits package is designed to support your work-life balance and help you achieve your career goals.

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