Data Platforms Team Lead
5 days ago
Salary: This exciting opportunity comes with a competitive salary up to £77,740 per annum. Plus, you'll enjoy a generous civil service pension with employer contributions worth 28%. And, as part of our hybrid working model, you'll have the flexibility to work from home and collaborate face-to-face in one of our brilliant digital hubs in Blackpool, Manchester, or Newcastle.
About the Role: As an IT Service Manager, you'll be responsible for defining and driving the ITSM strategy for data platforms in DWP. You'll oversee the well-being of all live services, ensuring they meet the highest standards of performance, patching, FinOps, and resilience. Working closely with our expert engineering community and Product Owners, you'll ensure cohesive maintenance and security of our services. With a strong focus on operational stability, robustness, resilience, availability, and quality, you'll be a role model exemplifying best practices in IT service management.
Key Responsibilities:
- Experience of leading and facilitating the support of enterprise analytical, data platforms, and related IT Products.
- Delivering to agreed service measures/KPIs or project delivery targets in a cost-effective and timely manner.
- Developing and continually improving the service management policies, standards, and guidance used in delivery of the services.
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