Digital Services Manager

17 hours ago


Manchester, United Kingdom Department of Work & Pensions - Digital Full time
Role Overview

This is a key leadership position within the Department of Work & Pensions - Digital, responsible for overseeing the delivery of high-quality IT services across various products and platforms.

About the Role

You will lead a team of experts in ensuring the operational stability, robustness, and resilience of our live services. This includes defining and driving the ITSM strategy for data platforms, overseeing performance, patching, FinOps, and security.

As the primary escalation point for business and supplier stakeholders, you will ensure high-level service satisfaction and address any issues promptly.

DWP is the UK's largest government department, helping people into work and making payments worth over £195 billion annually to support millions of people.

Key Responsibilities
  • Lead and facilitate the support of enterprise analytical, data platforms, and related IT products.
  • Oversee high-performing teams in a modern digital IT support environment.
  • Deliver to agreed service measures/KPIs or project delivery targets in a cost-effective and timely manner.
Requirements

To succeed in this role, you should have experience leading and facilitating teams, delivering high-quality results in a fast-paced environment, and developing continually improving service management policies, standards, and guidance.

Location

You will join us in one of our brilliant digital hubs in Blackpool, Manchester, or Newcastle, whichever location is most convenient for you.

Benefits

We offer competitive pay up to £77,740, a brilliant civil service pension with employer contributions worth 28%, flexible working hours, discounts, interest-free loans, professional development opportunities, and more.



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