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Customer Service Representative

2 months ago

Crumlin, United Kingdom Klöckner Pentaplast Full time

About the Role:

Klöckner Pentaplast is a leading global manufacturer of rigid and flexible packaging and special films. We strive to provide sustainable protection for everyday products, ensuring their quality and safety. Our customers come from various industries, including pharmaceuticals, food, and consumer goods.

Job Purpose:

The Customer Service Advisor will be responsible for delivering exceptional customer experiences by promptly addressing customer requests, resolving issues proactively, and providing accurate information. This role will focus on managing customer relationships, ensuring timely order fulfillment, and maintaining open communication with customers and internal stakeholders.

Key Responsibilities:

  • Verify order accuracy, including prices and ITC checks, to ensure seamless order entry and processing.
  • Provide consistent and effective customer service across various channels, including phone, email, and other media. Inform customers about potential delays or issues related to orders and resolve issues promptly.
  • Develop a commercial mindset to identify opportunities for sales growth and offer additional products or services to customers.
  • Collaborate with line managers to represent customers fairly and accurately, contributing to the organization's specific business processes and projects.
  • Monitor customer complaints and escalate errors or mistakes promptly, applying corrective measures and proposing solutions.

Requirements:

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. They will be proactive, customer-focused, and able to work effectively with internal stakeholders to deliver results.