Customer Service Representative
3 weeks ago
Client Support Specialist Role Overview
Randox Health is continuously pushing the boundaries of clinical diagnostics, dedicated to improving health worldwide with innovative diagnostic solutions. As a Client Support Specialist, you will play a vital role in promoting Randox Health services and enhancing client relationships.
Key Responsibilities:
- Respond promptly to customer enquiries via phone, email, or live chat.
- Troubleshoot customer issues related to orders, account status, and relevant concerns.
- Deliver exceptional customer service by addressing queries effectively.
- Provide essential support for clients while identifying potential sales opportunities.
- Assist with sales by providing information about new and existing products.
- Process payments.
- Analyse customer queries and trends.
- Perform assigned administrative duties.
- Collaborate with other team members and internal departments.
Requirements:
- Excellent verbal and written communication skills.
- Current right to work in the UK.
- Excellent customer service skills.
About Randox Health:
Randox has been at the forefront of clinical diagnostics for almost 40 years, dedicated to improving health worldwide with disruptive technology and innovative diagnostic solutions. Our state-of-the-art Randox Health clinics are based in over 20 locations across the UK and Ireland, offering a mobile service that enables certified staff to visit clients at their convenience.
At Randox Health, we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using our revolutionary technology, we measure hundreds of health biomarkers, generating unrivalled data that can predict future health concerns and identify early signs of illness even before symptoms arise.
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