Client Support Specialist
1 month ago
Job Summary:
Randox Health is seeking a skilled Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in promoting Randox Health services and enhancing client relationships.
Key Responsibilities:
- Respond to customer enquiries promptly via phone, email, or live chat.
- Troubleshoot customer issues related to orders, account status, and relevant concerns.
- Deliver exceptional customer service by addressing queries effectively.
- Provide essential support for clients whilst identifying potential sales opportunities.
- Assisting with sales by providing information about new and existing products.
- Processing payments.
- Analysing customer queries and trends.
- Performing assigned administrative duties.
- Collaborating with other team members and internal departments.
Requirements:
- Excellent verbal and written communication skills.
- Currently hold the right to work in the UK.
- Excellent customer service skills.
About Randox Health:
Randox Health is a leading provider of clinical diagnostics and innovative diagnostic solutions. Our team is dedicated to improving health worldwide with our disruptive technology and personalized approach to healthcare.
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