Client Support Specialist

1 month ago


Crumlin, Caerphilly County Borough, United Kingdom Randox Health Full time

Job Summary:

Randox Health is seeking a skilled Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in promoting Randox Health services and enhancing client relationships.

Key Responsibilities:

  • Respond to customer enquiries promptly via phone, email, or live chat.
  • Troubleshoot customer issues related to orders, account status, and relevant concerns.
  • Deliver exceptional customer service by addressing queries effectively.
  • Provide essential support for clients whilst identifying potential sales opportunities.
  • Assisting with sales by providing information about new and existing products.
  • Processing payments.
  • Analysing customer queries and trends.
  • Performing assigned administrative duties.
  • Collaborating with other team members and internal departments.

Requirements:

  • Excellent verbal and written communication skills.
  • Currently hold the right to work in the UK.
  • Excellent customer service skills.

About Randox Health:

Randox Health is a leading provider of clinical diagnostics and innovative diagnostic solutions. Our team is dedicated to improving health worldwide with our disruptive technology and personalized approach to healthcare.



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