Sales Experience Specialist

5 days ago

Birmingham, Birmingham, United Kingdom Canada Goose Full time
Job Opportunity at Canada Goose

Company Overview:

We are a leading luxury performance lifestyle brand, built on Canadian roots and heritage. Our mission is to create products that help people thrive in the most extreme environments.

Salary Information:

The estimated salary for this role is $60,000-$80,000 per annum, depending on experience and location.

Job Description:

This is an exciting opportunity to join our team as a Sales Experience Specialist - Luxury Brand Ambassador. You will be responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody CANADIAN WARMTH, demonstrating expertise in every recommendation and conveying warmth in each interaction.

You will consistently develop authentic relationships, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, building brand loyalty, and collaborating with your team to ensure a seamless customer journey.

You model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose's values and culture.

Key Responsibilities:

  • Deliver a superior customer service journey reflective of CANADIAN WARMTH.
  • Provide customers with product recommendations that meet their needs through expert product knowledge.
  • Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
  • Create meaningful and lasting client relationships and foster customer loyalty through consistent outreach around upcoming product launches and brand events.
  • Engage and inspire assigned clients by facilitating personal shopping appointments.
  • Achieve or exceed personal sales goals and other key performance targets that drive store results.
  • Contribute to a positive and productive store environment through teamwork and collaboration.
  • Demonstrate curiosity and passion for learning and development by participating in all educational initiatives and strategies.
  • Actively seek feedback to improve performance and cultivate personal and professional growth.
  • Consistently demonstrate company values and behaviours in all interactions.
  • Support with the execution of all operating standards.
  • Acknowledge register systems and store tools accurately and efficiently in compliance with Canada Goose standards.
  • Support in the upkeep of overall physical store maintenance and cleanliness.

Requirements and Qualifications:

  • Minimum 2 years of retail experience, preferably in a customer-focused environment.
  • Proven track record of successful sales experience.
  • Previous experience working with luxury lifestyle brands in high-volume traffic locations.
  • Ability to stand for long periods of time and flexible to work retail hours including evenings, weekends, and holidays.
  • Excellent time management and multi-tasking skills.
  • Ability to work efficiently in a fast-paced and team-oriented environment.
  • Adaptable to the elements that may impact the overall customer experience.
  • Excellent communication and interpersonal skills.
  • Self-motivated, able to work independently and knows when to seek guidance.
  • Basic computer skills in Microsoft Office, specifically Word and Excel.
  • Proficiency in another language is an asset, preferably Mandarin speaking.

Benefits:

  • A comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs.
  • Recognition and rewards through our Goose Rewards & ICON Rewards program.
  • Participation in CG Gives, a donation matching and paid volunteer time program.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.

Equity Statement:

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and discover, design, produce, and deliver great products and services. Our different perspectives enable us to create, dream, and live in the open.

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