FM Operations Manager

4 days ago

Leeds, Leeds, United Kingdom First Response Group Full time
About the Role

We are seeking a highly skilled and experienced FM Operations Manager to join our team at First Response Group. As a key member of our operations team, you will play a crucial role in ensuring the seamless delivery of our services to our clients.

Key Responsibilities
  • Client Liaison: Establish and maintain direct communication with clients to maximize business opportunities and drive organic growth.
  • Quotation Management: Develop and manage customer quotes to ensure transparency and competitiveness.
  • Project Facilitation: Oversee large projects, coordinating with specialist engineers and supply chain partners to ensure timely and quality delivery.
  • Property Compliance: Manage and oversee property compliance, ensuring adherence to all relevant regulations and standards.
  • Site Management: Conduct client site visits, asset verifications, and condition surveys to ensure a comprehensive understanding of client needs.
  • Resource Management: Organize the delivery of equipment, uniforms, and materials to sites as needed to ensure smooth operations.
  • Team Support: Provide support to the FM helpdesk and collaborate with a team of FM coordinators to foster a collaborative and efficient work environment.
  • PPM Schedules: Develop and manage Preventive Maintenance (PPM) schedules to ensure regular maintenance and minimize downtime.
  • Quality Assurance: Perform quality checks on job completions to ensure high standards are consistently met.
  • Supplier Management: Manage supplier performance, resourcing, onboarding, and engagement with new suppliers to ensure a robust and reliable supply chain.
  • Client Meetings: Conduct monthly review meetings with clients to foster strong relationships and address any issues or concerns.
  • Bid and Tender Support: Assist the department head with resourcing for bids and tenders to contribute to business growth and development.
Requirements
  • Full UK driving licence.
  • Background in FM or property management.
  • Ability to analyze budgets/profit plans and organize and run business and/or training meetings.
Desirable Qualifications and Skills
  • Minimum of 2 years in a management/supervisory role in an FM environment.
  • Building management qualification (IWFM) is preferred.
  • Familiarity with M&E equipment functioning in a commercial building (office, warehouse, residential block etc).
  • Proactive mindset with ambition to aid growth and development of the department.
  • Excellent communication skills at all levels and experience managing supply chain partners and site staff.
  • Good business acumen: experience in winning new work is advantageous but not essential.

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