Hard FM Contract Administrator

2 months ago


Leeds, Leeds, United Kingdom Kent County Council Full time

About the Role

As a Hard Services Contract Assistant, you will play a vital role in ensuring the smooth and efficient operation of our Hard Facilities Management (FM) services. You'll be responsible for financial oversight, contract administration, and performance monitoring, contributing to the overall success of our operations.

Key Responsibilities

  • Budget Management: Maintain meticulous control over the Hard FM operational budget. Monitor expenditures closely, identify potential variances, and promptly alert relevant managers to ensure we stay within allocated limits.
  • Contract Administration: Process purchase orders for approved Hard FM quotes, ensuring timely service delivery and accurate payment processing. Review variable applications for payment, verifying that work aligns with agreed-upon terms and resolving any associated queries.
  • Financial Reconciliation: Conduct quarterly and year-end financial reconciliations to support accurate budget forecasting and reporting.
  • Performance Monitoring: Track contractor response times to quote requests and generate performance reports for managers, ensuring service level agreements (SLAs) are met.
  • Internal Coordination: Monitor internal response times for quote reviews and approvals, facilitating efficient workflows and adherence to agreed-upon SLAs.
  • Reactive Task Management: Ensure tasks exceeding the maintenance threshold are promptly approved and remain within budget constraints.
  • Customer Service: Serve as the primary point of contact for all Hard FM inquiries, providing exceptional customer service and maintaining a professional demeanor at all times.
  • Continuous Improvement: Actively seek opportunities to enhance existing processes and foster an environment that encourages innovation within the Hard FM team.


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