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FM Operations Manager
2 months ago
We are seeking a highly skilled and experienced FM Operations Manager to join our team at First Response Group. As a key player in our operations, you will be responsible for ensuring a seamless and efficient service to our clients while fostering business growth.
The ideal candidate will have a proven track record in managing property compliance, overseeing large projects, and ensuring top-notch customer service. You will be a driving force behind our operations, working closely with our clients to understand their needs and deliver tailored solutions.
Key Responsibilities- Client Liaison: Establish direct, efficient communication with clients to maximize business opportunities and develop organic growth.
- Quotation Management: Generate customer quotes as required, ensuring transparency and competitiveness.
- Project Facilitation: Oversee large projects, coordinating with specialist engineers and supply chain partners to ensure timely and quality delivery.
- Property Compliance: Manage and oversee property compliance, ensuring adherence to all relevant regulations and standards.
- Site Management: Conduct client site visits, asset verifications, and condition surveys to ensure comprehensive understanding of client needs.
- Resource Management: Organize the delivery of equipment, uniforms, and materials to sites as needed, ensuring smooth operations.
- Team Support: Provide support to the FM helpdesk and collaborate with a team of FM coordinators to foster a collaborative and efficient work environment.
- PPM Schedules: Develop and manage Preventive Maintenance (PPM) schedules to ensure regular maintenance and minimize downtime.
- Quality Assurance: Perform quality checks on job completions to ensure high standards are consistently met.
- Supplier Management: Manage supplier performance, resourcing, onboarding, and engagement with new suppliers to ensure a robust and reliable supply chain.
- Client Meetings: Conduct monthly review meetings with clients to foster strong relationships and address any issues or concerns.
- Bid and Tender Support: Assist the department head with resourcing for bids and tenders to contribute to business growth and development.
- Experience in both hard and soft FM.
- Familiarity with ISO Quality standards and Health and Safety legislation.
- Proven management experience within an FM setting, including project management.
- Ability to support a team and plan and organize PPM schedules.
- Excellent communication, customer service, and problem-solving skills.
- Ability to work under pressure with strong leadership and decision-making skills.
- Customer-focused and self-motivated.
- Training and development.
- Company Car.
- Fuel Card.
- Mobile Phone.
- Laptop.
- Referral Scheme - £100 successful referral.
- Healthcare package which includes access to EAP.
- Pension Scheme.
- Full UK driving licence.
- Background in FM or property management.
- Ability to analyze budgets/profit plans and organize and run business and/or training meetings.
- Minimum of 2 years in a management/supervisory role in an FM environment.
- Building management qualification (IWFM) is preferred.
- Familiarity with M&E equipment functioning in a commercial building (office, warehouse, residential block etc).
- Proactive mindset with ambition to aid growth and development of the department.
- Excellent communication skills at all levels and experience managing supply chain partners and site staff.
- Good business acumen: experience in winning new work is advantageous but not essential.
