2nd Line IT Technician

1 day ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

Air IT Limited is looking for a highly skilled 2nd Line IT Technician to join their team of seven professionals.

About the Role

As a key member of our Technical Team, you will be responsible for handling escalated service requests, ensuring clients receive timely and efficient support.

Your main objectives will include:

  • Effective case management, keeping clients informed of progress
  • Close collaboration with the Technical Team to ensure seamless support
  • Monitoring client IT systems using monitoring software
  • Efficient escalation of matters when necessary

Job Description

In this role, you will:

  • Swiftly handle incoming calls to the Service Desk, prioritizing tickets to ensure technical queries are resolved quickly and customers remain satisfied
  • Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
  • Monitor the progress of any matters assigned to the Technical Team
  • Escalate matters in a timely manner if it becomes necessary

Requirements

To succeed in this role, you will need:

  • A proven background in IT helpdesk support roles
  • Knowledge and experience of various IT systems
  • Familiarity with Microsoft products, including Windows Server, Exchange Server, and Office 365 Platform
  • Experience in setting up and supporting mobile devices
  • GCSEs in Maths and English or equivalent qualifications

Benefits and Perks

As a valued member of our team, you can expect:

  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service

We estimate the salary for this position to be around £36,000-£40,000 per annum, depending on your level of experience and qualifications.



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