2nd Line IT Technician
1 day ago
Air IT Limited is looking for a highly skilled 2nd Line IT Technician to join their team of seven professionals.
About the RoleAs a key member of our Technical Team, you will be responsible for handling escalated service requests, ensuring clients receive timely and efficient support.
Your main objectives will include:
- Effective case management, keeping clients informed of progress
- Close collaboration with the Technical Team to ensure seamless support
- Monitoring client IT systems using monitoring software
- Efficient escalation of matters when necessary
Job Description
In this role, you will:
- Swiftly handle incoming calls to the Service Desk, prioritizing tickets to ensure technical queries are resolved quickly and customers remain satisfied
- Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
- Monitor the progress of any matters assigned to the Technical Team
- Escalate matters in a timely manner if it becomes necessary
Requirements
To succeed in this role, you will need:
- A proven background in IT helpdesk support roles
- Knowledge and experience of various IT systems
- Familiarity with Microsoft products, including Windows Server, Exchange Server, and Office 365 Platform
- Experience in setting up and supporting mobile devices
- GCSEs in Maths and English or equivalent qualifications
Benefits and Perks
As a valued member of our team, you can expect:
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
We estimate the salary for this position to be around £36,000-£40,000 per annum, depending on your level of experience and qualifications.
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