IT Support Professional

22 hours ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time
Job Opportunity: IT Service Desk Analyst

We are seeking an experienced Technical Support professional to join our team as a Technical Service Desk Analyst.

In this role, you will be providing 1st and 2nd Line IT Support from a service desk, as well as managing key accounts and serving as a liaison between schools and the business.

About the Role

This is an excellent opportunity for someone who is currently working in a 1st Line IT Support or service desk role and is looking to progress into a more 2nd Line focused position.

Key Responsibilities
  • Providing 1st and 2nd Line IT Support from a service desk
  • Managing key accounts
  • Serving as a liaison between schools and the business
Requirements
  • Previous experience in an IT Support, preferably to 2nd Line Support role
  • Experience of working within a school, academy or college would be highly desired
  • Ability to install, maintain and fix IT equipment, such as Servers, Software, Networks, Hardware and telephony
  • Excellent customer service skills with a passion for providing a customer-facing first class service
What We Offer

We offer a competitive salary of £25,000 - £29,000 per annum, plus great benefits and a comprehensive training program.

Location

The successful candidate will work Monday to Friday, 8:30am-5pm. Our office is located in Princes Risborough, Buckinghamshire.

Estimated Salary: £26,500



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