Hospice Fundraising Specialist

5 days ago


Bury St, Suffolk, United Kingdom St Nicholas Hospice Care - Independent charity serving West Suffolk and Thetford Full time

We are seeking a Hospice Fundraising Specialist to join our team at St Nicholas Hospice Care, an independent charity serving West Suffolk and Thetford. This is an exciting opportunity for someone who is passionate about delivering exceptional supporter care and driving income growth through innovative lottery management.

About the Role

As a key member of our Income Generation Directorate, you will be responsible for maximising income by delivering high-quality donation processing, supporter care, and donor journeys. You will lead the development, planning, and delivery of a sustainable outsourced lottery program that delivers against income and return on investment targets.

You will oversee the management and continuous optimisation of our CRM System (Donorflex), which incorporates all data for fundraising, communications, and engagement purposes. Your analytical skills will enable you to understand and analyse the database, allowing you to segment supporters effectively and reduce expenditure while increasing income through targeted mailings and campaigns.

Key Responsibilities
  • Contribute to the development and implementation of our wider income generation strategy, with specific responsibility for developing growth plans for the lottery income stream and an integrated supporter care plan designed for income optimisation.
  • Critically evaluate the viability and efficiency of existing lottery and supporter care activities, identifying opportunities to introduce new initiatives that increase supporter engagement and income processing efficiencies.
  • Maintain up-to-date knowledge of lottery and supporter care trends, opportunities, and risks.

In this role, you will have the opportunity to work closely with our Interim Deputy Director of Income Generation and develop specific market research projects to drive business growth. You will also be accountable for the development and delivery of operational plans across lottery management and the Supporter Care team, including delegating to direct reports.

We estimate the salary for this role to be around £38,000-£45,000 per annum, depending on experience, reflecting the competitive market rate in our location. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional supporter care, we encourage you to apply for this exciting opportunity.

Please note that we have a hybrid working model in place, with circa 3 days a week spent in our office in Bury St Edmunds. We offer a dynamic and supportive work environment that values work-life balance and employee well-being.



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