Supporter Care and Lottery Coordinator

1 week ago


Bury St, Suffolk, United Kingdom HOSPICE UK Full time
About the Role

This is an exciting opportunity to join the Fundraising team as a Supporter Care Manager. The successful candidate will be responsible for leading the development and implementation of effective strategies to drive supporter growth and retention.

Key Responsibilities
  • Develop and implement strategies to increase supporter lifetime value through excellent supporter experiences
  • Collaborate with stakeholders to deliver high-quality supporter experiences and drive retention
  • Manage and optimise the CRM System (Donorflex) for fundraising, communications, and engagement purposes
Requirements
  • Significant experience in customer service, ideally within a not-for-profit or commercial setting
  • Ability to develop and implement effective strategies to drive supporter growth and retention
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
Benefits
  • 25 days holiday increasing to 29 with length of service (pro-rata if part-time)
  • Enhanced Occupational sick pay scheme
  • Company pension scheme or continuation of current NHS pension plan (subject to criteria)
  • Access to Blue Light Card scheme with a range of discounts
  • Free onsite parking
  • Excellent training and development opportunities
  • Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
  • Opportunities to attend staff social events arranged by our social committee
  • Provision of home-made meals available for staff in our onsite bistro
Estimated Salary

£45,000 - £55,000 per annum, depending on experience.



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