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Technical Customer Support Specialist with German Language Expertise
2 months ago
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.
Let's create tomorrow together.
", "Responsibilities": "
- Ensures overall service and solution delivery to achieve quality customer outcomes
- Manages the relationship with account and oversees customer satisfaction for assigned accounts
- Acts as primary contact for the client and behaves professionally to support client retention/renewal
- Participates in regular customer and partner meetings to review service plans and recommends improvement to services
- Advises the client and introduces client to new offerings/upsells to assist client in solving business problems
- Delivers cost reduction goals and demonstrates ownership of revenue goals aligned with Sales
- Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
- Interprets data provided by the customer to help drive effective business decisions
- Ensures customer SLA's/KPIs and quality standards are met
- Ensures territory/vertical readiness for new product and offer launches
- Delivers service reference customer case studies to distinguish company services and solutions from competitors
- Bachelor's degree
- Minimum of 2-5 years of experience
- English and German fluency-written and verbal
- HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values/orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
- Demonstrates an understanding of key financial factors
- Full knowledge of job-related knowledge and procedures
- Ability to design and deliver reports for clients