Technical Customer Support Specialist with German Language Skills

1 month ago


Basingstoke, Hampshire, United Kingdom Zebra Full time
Customer Support Specialist with German Language Skills

Zebra is a community of innovators who come together to create new ways of working to make everyday life better. We're looking for a customer-focused German speaking specialist to join our team in this role.

Responsibilities:
  • Ensure overall service and solution delivery to achieve quality customer outcomes
  • Manage the relationship with account and oversee customer satisfaction for assigned accounts
  • Act as primary contact for the client and behave professionally to support client retention/renewal
  • Participate in regular customer and partner meetings to review service plans and recommend improvements to services
  • Advise the client and introduce them to new offerings/upsells to assist them in solving business problems
  • Deliver cost reduction goals and demonstrate ownership of revenue goals aligned with Sales
  • Support service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
  • Interpret data provided by the customer to help drive effective business decisions
  • Ensure customer SLA's/KPIs and quality standards are met
  • Ensure territory/vertical readiness for new product and offer launches
  • Deliver service reference customer case studies to distinguish company services and solutions from competitors
Qualifications:
  • Bachelor's degree
  • Minimum of 2-5 years of experience
  • English and German fluency-written and verbal
  • HTML, Database Queries/SQL, Server, Javascript, CSS knowledge - hands on experience will be a plus
  • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values/orientation
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
  • Demonstrates an understanding of key financial factors
  • Full knowledge of job-related knowledge and procedures
  • Ability to design and deliver reports for clients

We're committed to protecting our candidates from online fraudulent activity. Our recruiters will always connect with you via email accounts, and applications are only accepted through our applicant tracking system. Please be aware of our Talent Acquisition team's policies regarding personal identifying information.



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