Sales and Service Executive

1 month ago

Basingstoke, Hampshire, United Kingdom TaylorMade Full time
{"title": "Sales and Service Executive - German Language", "description": "

At TaylorMade Golf, we are committed to service excellence and are seeking a highly skilled Sales and Service Executive to join our team in Germany. As a key member of our high-performing team, you will be responsible for providing sales and service support to our customers in Germany, working closely with our sales representatives to improve the effectiveness of our sales and service efforts.

Main Responsibilities:

  • Provide sales and service support to multiple Area Sales Managers to help them reach their annual sales targets.
  • Process a wide variety of calls, identify service problems, and initiate appropriate action.
  • Work with Area Sales Managers to coordinate outbound sales and service phone calls.
  • Maximize upsell opportunities on inbound customer service phone calls.
  • Utilize a CRM system to record, track, and manage all customer interactions.
  • Maintain and enhance customer relationships by building trust and resolving issues promptly and completely.
  • Develop and maintain a strong, mutually beneficial working relationship with TaylorMade Golf Ambassadors or other key influencers within assigned territories.
  • Actively participate in the team atmosphere to achieve department and company goals.
  • Project a positive, helpful attitude while being an active listener to attend to multiple tasks and responsibilities.

Requirements:

  • Fluency in both written and spoken German, in addition to mastery of the English language.
  • Proven track record of success working in a customer service role, with experience of account management and upselling advantageous.
  • Knowledge of golf, an interest in golf equipment, and passion for the game is advantageous but not essential.
  • Ability to demonstrate a superior customer service focus and telephone etiquette.
  • Excellent communication, interpersonal, influencing, and listening skills.
  • Computer system literacy, including MS Word, Excel, Outlook, Internet, and OMS.
  • Unparalleled organization skills with the ability to conduct several high-priority projects with a keen attention to detail.

What We Offer:

  • Hybrid working, allowing Tuesday and Wednesday to be worked at home.
  • Competitive salary, bonus potential, and contributory pension.
  • Private Healthcare, contribution towards a wellbeing benefit of your choice, and money towards trips for you and your family to the dentist and opticians.
  • Staff discount and further discounts from hundreds of retailers to help with food shopping, birthdays, holidays, and more.
  • Competitive holiday allowance and no expectation that you'll be working on your birthday

If you are a highly skilled Sales and Service Executive with a passion for customer service and a strong understanding of the German market, we would love to hear from you Apply today to join our team and be part of our story..."}

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