Technical Specialist, Customer Integration and Operations
3 weeks ago
Job Title: Technical Specialist, Customer Integration and Operations
We are seeking a skilled Technical Specialist to join our team at Best Selection. The successful candidate will be responsible for providing exceptional customer support and technical expertise in the field of customer integration and operations.
Key Responsibilities:
- Work closely with customers to support them through test phases, becoming the first line of support for bugs, issues, and queries during these phases.
- Provide technical support to product managers to ensure device issues are captured early in the product life cycle and quality checks are carried out on accompanying product documentation.
- Lead on fielding day-to-day customer engagement, questions, escalations, risks, and issues through to resolution with internal project/programme and BAU workstreams/departments.
- Support customer and industry standard product testing, triage defects and issues with customers, and provide clear reporting of issues to their second line support and/or development team.
- Support industry change pipeline and the resulting impact of integration of change to customers.
Requirements:
- Attend customer sites to support customer and product testing, including quarterly support of DCC interop testing in Manchester lasting two weeks at a time.
- Field day-to-day customer engagement, questions, escalations, risks, and issues through to resolution with internal project/programme and BAU workstreams/departments.
- Responsible for the planning, scheduling, and implementation of customer support tasks.
- Create and maintain customer product technical documentation via solution architects and Product Managers, including deployment documentation, functional and technical specifications, and incident reports.
- Prepare test reports and correspondence to update customers or team members about the project status, progress, and risks.
- Perform quality testing to ensure the successful delivery of Smart Metering products.
- SMETS2 Testing experience.
- Ability to engage with customers to share delivery plans, risks, and manage customer expectations.
- Hold a recognised qualification in Computer/Electrical/Electronic Engineering.
- Manage customer/industry testing defect process through identification to resolution.
- Possess a good understanding of system architectures, SQL, and communications technologies.
- Excellent customer service skills.
- Minimum of 3 years of technical customer support experience in a similar role.
What We Offer:
- Full-time 12-month fixed-term contract.
- Up to GBP55k salary.
- 60% hybrid working.
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