Cloud Technical Consultant

4 weeks ago

Basingstoke, Hampshire, United Kingdom TD SYNNEX Full time

About the Role:

The Cloud Systems & Services team at TD SYNNEX is responsible for optimizing business processes required for our day-to-day eCommerce operations. This includes offering shared services through our owned Shared Service Center outsourced to service partners in EMEA.

An important role for this Cloud Technical Consultant will be to design and implement scalable central operational processes and support, including products, services, and solutions we can offer to our customers and expand our market share.

The Cloud Technical Consultant will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable.

The Cloud Technical Consultant will own and coordinate several initiatives, briefings, and progress updates. The Specialist will collaborate with different teams to develop the right strategies, to collaborate in relevant projects, and to prepare internal systems and processes to launch products and services across EMEA.

Responsibilities:

  • Analyze market needs and opportunities and work with relevant stakeholders to provide specific solutions developed entirely from our teams.
  • Support, advise, and provide guidance to partners with our own platform APIs for their internal needs. As well, to provide similar service to our internal teams.
  • Provide strategic processes and operational support to help drive success across the entire Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions. Deploy services and escalate them as needed.
  • Ensure that Cloud central services operations, vendor operations, and business transactions follow all relevant legal, security, and compliance rules.
  • Review existing processes and provide advice in specialized subject areas, for example, legal guidelines, internal compliance policies, security best practices, services, technical support, or others as necessary.
  • Design programs and strategies to provide services to the market. Maintain, manage, and constantly improve these services.
  • Document all process accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service level within the scope of order fulfillment and vendor and customer invoicing.
  • Act as the business owner for operations system enablement. Liaise with Platform teams and IT to drive the definition of system requirements, functional specs, and deployment of the necessary revenue and pricing processes supporting our solution offering.
  • Manage constant communication with countries, legal department, and other stakeholders around processes.

Requirements:

  • Technical or conceptual understanding of APIs and system integrations.
  • IT background in Pre-Sales, Customer Service, and/or eCommerce.
  • Technical or at least conceptual understanding of APIs and systems integrations. Postman knowledge is a plus.
  • Knowledge of at least one major programming language (C#, JavaScript, Python, etc.).
  • Solid understanding of vendor dynamics within the Software distribution channel and eCom.
  • Exceptional customer service orientation.
  • Capable of working independently, and having responsibility as an individual (ownership).
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Project Experience of Software Licensing, Support, or Customer Service functions definite advantage. Understanding of the IT Software / Services / SaaS industry are helpful.
  • Exceptional written and oral communication and presentation skills in English language, additional European languages being a plus.
  • Experience in managing distant or virtual teams in a service desk environment preferred.

What We Offer:

  • Hybrid model with 2 days at the office per week.
  • Competitive compensation with regular annual salary reviews.
  • Benefits like health insurance, paid leave, retirement plans, and more...
  • Occasionally travel within Europe.

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