Business Development Manager

4 weeks ago

Bristol, Bristol, United Kingdom Devonshire Full time
Job Description

As a Technical Account Manager at Devonshire, you will serve as a key interface between business and technology for strategic accounts. Your role will involve providing a professional interface between business and technology, driving continuous improvement across services, and collaborating with internal teams to ensure seamless delivery of services to clients.

You will be responsible for overseeing effective technology provision for key clients, working closely with teams including Technology, Operations, Client Services, Sales, and Governance, Risk, and Compliance (GRC). Your key aim will be to drive continuous improvement across services, providing input to the formulation of competitive commercial models for technology-based solutions, and supporting client calls and meetings, including the Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), and the management, hosting, and reporting of the Technical Review Board (TRB).

  • Provide input to the formulation of competitive commercial models for technology-based solutions, in collaboration with commercial finance teams.
  • Support client calls and meetings, including the Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR), and the management, hosting, and reporting of the Technical Review Board (TRB).
  • Work closely with internal technology stakeholders and technology partners to ensure continuity of services are maintained and performance is delivered to a high standard for the client.
  • Own and regularly review the technical account plan that delivers continuous improvement, savings efficiency, and supports account growth.
  • Manage Client Change for the services provided.
  • Familiar with Technology toolsets used to facilitate the services we provide to our clients.
  • Understanding of ITSM tools, preferably ServiceNow.
  • Familiarity with the major ITIL service management disciplines.

This is a Hybrid role based in Bristol with some UK travel.

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