Service and Support Manager

3 days ago


Towcester, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time
Synopsis

We are seeking an experienced Service Manager to join our team, responsible for delivering exceptional after sales support to our customers, distributors, and service partners. The successful candidate will develop, implement, and manage our after sales strategy, systems, and day-to-day operations.

Competitive Salary and Package

The salary for this role is £45,000 - £50,000 per annum, including a comprehensive benefits package, including 25 days annual leave + Bank Holidays, extra holiday with service, annual salary reviews, bonus based on company profit, and regular company incentives.

Responsibilities and Requirements

The successful candidate will be responsible for:

  • Providing technical support to customers and distributors
  • Developing and implementing after sales strategies and systems
  • Ensuring trouble shooting is conducted efficiently

To be successful in this role, you will require a strong technical background within the engineering industry, commercial refrigeration experience is highly desirable. You should also have a demonstrable record of implementing service systems and SLA's, basic computer skills, and an understanding of Microsoft Office packages.

About Our Company

Our company has been providing high-end commercial refrigeration solutions and after-care within the food and drink industry since 2008. We are committed to developing and selling sustainable, high-quality, reliable, and durable products while providing superior levels of product knowledge, delivery, and after-sales service.



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