Technical Service Manager
3 weeks ago
WALLACE HIND SELECTION LIMITED is seeking a skilled Technical Service Manager to join their team. As a key member of the organization, you will be responsible for developing and implementing an after-sales strategy that meets the company's high standards.
The successful candidate will have a strong technical background in engineering, preferably with commercial refrigeration experience. You will be highly organized, self-motivated, and able to communicate effectively with staff, service partners, and customers to uphold the company's values.
Key Responsibilities:
- Developing, implementing, and managing after-sales strategy, systems, and day-to-day operations.
- Providing timely technical support before, during, and after product deliveries and installations for all supplied equipment.
- Troubleshooting with customers and distributors before appointing a team or 3rd-party engineer.
- Providing off-site technical support for commercial refrigeration equipment.
Requirements:
- Strong technical background in engineering.
- Commercial refrigeration experience is a distinct advantage.
- Demonstrable record of implementing service systems and SLAs.
- Basic computer skills and Microsoft Office packages understanding.
- Forklift truck license (highly desirable).
Salary and Benefits:
£40,000 - £45,000 per annum, plus benefits including 20 days annual leave + Bank Holidays, extra holiday with service, annual salary reviews, bonus based on company profit, regular company incentives, and a valid forklift truck license.
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