Service Delivery Director

3 weeks ago


Towcester, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time
Company Overview

WALLACE HIND SELECTION LIMITED has been a leading provider of high-end commercial refrigeration solutions and after-care services within the food and drink industry since 2008. Our mission is to deliver sustainable, high-quality products while offering superior levels of product knowledge, delivery, and after-sales service.

Salary

The estimated annual salary for this role is £42,500, based on the requirements and location of the position.

Job Description

We are seeking an experienced Service Manager to join our team. As our Service Manager, you will be responsible for developing and implementing a robust after-sales strategy, systems, and day-to-day operations. Your primary goal will be to provide exceptional support to customers, distributors, and service partners in resolving any unexpected product quality issues that may arise.

Your responsibilities will include:
  • Providing timely technical support before, during, and after product deliveries and installations for all supplied equipment.
  • Developing, implementing, and managing our after-sales strategy, systems, and day-to-day operations.
  • Ensuring trouble-shooting is conducted with customers and distributors before appointing our team or 3rd-party engineers.
  • Providing off-site technical support for commercial refrigeration equipment such as chilled or frozen display, storage, game larders, bar, bakery, and pastry, etc.

Required Skills and Qualifications

To succeed in this role, you will need:
  • A strong technical background within the engineering industry.
  • Commercial refrigeration experience, specifically, would be advantageous, although other industries like capital equipment or products within the HORECA sector or industrial components would also be beneficial.
  • A demonstrable record of implementing service systems and SLAs.
  • Basic computer skills and an understanding of Microsoft Office packages.
  • A valid forklift truck license (highly desirable).

Benefits

This role offers a range of benefits, including:
  • 20 days annual leave + Bank Holidays.
  • Extra holiday with service.
  • Annual salary reviews.
  • Bonus based on company profit.


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