Service Manager Leader
12 hours ago
The successful candidate will be responsible for developing and implementing an effective after-sales strategy, systems, and day-to-day operations. This will involve providing superior levels of support to customers, distributors, and service partners, ensuring timely technical assistance before, during, and after product deliveries and installations. A strong understanding of commercial refrigeration is highly desirable, but experience in other industries such as capital equipment or HORECA sector would also be beneficial.
Key Responsibilities
- Developing, implementing, and managing the after-sales strategy, systems, and day-to-day operations.
- Providing timely technical support to customers, distributors, and service partners.
- Ensuring trouble shooting is conducted with customers and distributors before appointing our own team or 3rd party Engineer.
Requirements
To succeed in this role, you will need:
- A strong technical background within the engineering industry.
- Commercial refrigeration experience, specifically, would be a distinct advantage.
- Demonstrable record of implementing service systems and SLA's.
- Basic computer skills and an understanding of Microsoft Office packages.
- Valid forklift truck licence (highly desirable).
About Us
Wallace Hind Selection Limited has been providing high-end commercial refrigeration solutions and aftercare services within the food and drink industry since 2008. Our mission is to develop and sell sustainable, high-quality, reliable, and durable products while delivering exceptional product knowledge, delivery, and after-sales support.
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