Service Manager Leader

12 hours ago


Towcester, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time
Job Overview

The successful candidate will be responsible for developing and implementing an effective after-sales strategy, systems, and day-to-day operations. This will involve providing superior levels of support to customers, distributors, and service partners, ensuring timely technical assistance before, during, and after product deliveries and installations. A strong understanding of commercial refrigeration is highly desirable, but experience in other industries such as capital equipment or HORECA sector would also be beneficial.


Key Responsibilities
  • Developing, implementing, and managing the after-sales strategy, systems, and day-to-day operations.
  • Providing timely technical support to customers, distributors, and service partners.
  • Ensuring trouble shooting is conducted with customers and distributors before appointing our own team or 3rd party Engineer.

Requirements

To succeed in this role, you will need:

  • A strong technical background within the engineering industry.
  • Commercial refrigeration experience, specifically, would be a distinct advantage.
  • Demonstrable record of implementing service systems and SLA's.
  • Basic computer skills and an understanding of Microsoft Office packages.
  • Valid forklift truck licence (highly desirable).

About Us

Wallace Hind Selection Limited has been providing high-end commercial refrigeration solutions and aftercare services within the food and drink industry since 2008. Our mission is to develop and sell sustainable, high-quality, reliable, and durable products while delivering exceptional product knowledge, delivery, and after-sales support.



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