Commercial Refrigeration Operations Director

5 days ago


Towcester, Northamptonshire, United Kingdom WALLACE HIND SELECTION LIMITED Full time
Overview

The position of Service Manager is a critical role within our organisation, responsible for delivering exceptional after sales support to our customers, distributors, and service partners.

Salary and Benefits

The successful candidate can expect a salary of £42,000 - £47,000 per annum, along with a range of benefits including 20 days annual leave + Bank Holidays, extra holiday with service, annual salary reviews, bonus based on company profit, and regular company incentives.

Job Description

As a key member of our team, the Service Manager will be responsible for developing, implementing, and managing our after sales strategy, systems, and day-to-day operations. This includes providing timely technical support before, during, and after product deliveries and installations, as well as ensuring trouble shooting is conducted with our customers and distributors before appointing our own team or 3rd party Engineer.

Key Responsibilities
  • Develop and implement after sales strategies and systems
  • Provide timely technical support to customers and distributors
  • Ensure trouble shooting is conducted efficiently
Requirements and Qualifications

To be successful in this role, you will require a strong technical background within the engineering industry, commercial refrigeration experience is highly desirable. You should also have a demonstrable record of implementing service systems and SLA's, basic computer skills, and an understanding of Microsoft Office packages.

About Us

Our company has been providing high-end commercial refrigeration solutions and after-care within the food and drink industry since 2008. We are committed to developing and selling sustainable, high-quality, reliable, and durable products while providing superior levels of product knowledge, delivery, and after-sales service.



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