Property Services Coordinator
4 days ago
About SNG Formerly Sovereign Housing Association
We are a leading housing association in the UK, committed to providing excellent services to our customers and colleagues. Our Property Services division is a fast-paced and dynamic team that requires a skilled Coordinator to support our operations.
The Role
As a Property Services Coordinator, you will be responsible for receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You will enjoy liaising with trade staff and other repairs staff to ensure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible for delivering the right outcome for our customers
- Provide a first point of contact within the team for business partners
- Assist in complaint and query resolution
- Manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
Key Responsibilities
- Receiving and processing work orders
- Scheduling work diaries for trades employees
- Liaising with trade staff and other repairs staff
- Communicating with residents about scheduled repair and maintenance works
- Managing a diary and bookings schedule
- Completing required administration tasks
Requirements
- Solid experience in administration within a busy customer-focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own workload
- Strong customer service focus and confident communication skills
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
Rewards Package
- £450 yearly flexible benefit pot to use against benefits of your choice
- 25 Days Holiday (pro rata + Bank Holidays) with an extra day every year up to 30 days
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Flexible working
- Recognition scheme
- Wellbeing discounts
At SNG Formerly Sovereign Housing Association, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all.
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